Complaints and Feedback
Derbyshire Fire & Rescue Service welcomes feedback and believes that by listening an acting upon your comments we can improve the service we provide making Derbyshire safer.
We have a complaints procedure to make sure complaints are dealt with in a fair and efficient manner. You can register any concerns or complaints with any employee or member of the Fire Authority. If they are unable to
resolve the issue there and then they are responsible for passing the details to an appropriate senior officer to investigate.
If you make a complaint you will have a written acknowledgement within five working days and a full response within twenty working days. If we are unable to respond within that time we will let you know when you can expect a response. We will keep you informed.
If you are not happy with the response to you complaint you have he right to ask for a review of the way in which your complaint has been handled. If, after that review, you are still dissatisfied you can contact the Local Government Ombudsman to take the matter further.
Derbyshire Fire & Rescue
Service keeps a record of all complaints made and reviews that record to see
what we can do to improve.
If you have any have any comments, concerns or complaints about Derbyshire Fire & Rescue Service please let us know using the contact page.
If you have a complaint about the Fire Authority or one of its members contact details for the representative officers can be found on the Fire Authority Concerns and Complaints page.
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